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PureKana

6710 N Scottsdale Rd Ste 240, Scottsdale, Arizona, United States, 85253-4430

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Reviews Health and Wellness, CBD Oil PureKana

PureKana Reviews (%countItem)

I found PUREKANA customer service to be seriously lacking and probably robotic. Understanding FDA restrictions I made a simple enquiry re their products best suited for anxiety and STATING that I was NOT asking for a diagnosis. As they have many different products (creams oils gummies toothpicks bath bombs etc) this was a reasonable approach. In return I received a form letter saying they could not give health advice and recommended contacting a practitioner and the last paragraph was a beauty - it said if I needed any info on their products to contact them. What the hec?! Don't waste your time go elsewhere I say.

PureKana Response • May 17, 2019

Hello,
I am very sorry for the frustration and confusion. We are legally not able to give any recommendations as to which products/potencies may help you. We understand the frustration, confusion and inconvenience, however, it is against all regulations at this time for us to give any recommendations.

Customer Response • May 17, 2019

With respect why could you not simply post the exact understandable statement that you made in your reply below to the top of your website? It would spare potential customers much confusion and time by explaining your position. Failing to do so just serves to make your customer care appear to be a shambles. Now that I understand I may well use your company once I have discovered how to come by the information I require in order to purchase the correct product for my needs. To clarify when I searched you site I understood that you could not provide medical advice however what I did not understand is that you are unable to provide generic information about your products and their potential use for any variety of needs. Thank you.

I ordered a vaporizer pen blood orange flavor on april 4th. a week later I was told it was out of stock and I was offered another flavor choice. a week after that, I was told that flavor was on back order and given another date that it will be back in stock. a week after that, I was given another date. Another week went by and I was finally told I would be receiving a free 300mg bottle of oil as an apology for the wait and shortly after that I received a tracking number for my order. I received the package the other day and there was no pen in the order, just the free 300 mg oil that I was promised. I should have received a blue razz flavored vape pen.

PureKana Response • May 17, 2019

Hello Dylan,

Hello Dylan, I am very sorry about this! We do have new vapes and we do have the blue razz still! I have refunded your order. Again, we are very sorry about this and this will not be an issue in the future. I have emailed you as well and looking forward to your response!

Customer Response • May 17, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Dylan

Item was scheduled to be delivered on 4/12/2019, but was never delivered. Purekana customer service has either not responded to my contact requests, or have responded but not addressed the problem.

PureKana Response • May 10, 2019

Hello,

I am very sorry about this. We have had a very high demand in emails and calls and are responding as promptly as we can. We do appreciate your patience and understanding. This order has been refunded and a replacement entered.

hank you

On 04-20-2019 I ordered CBD oil (1000mg) for 139.00. On 04-21-2019 I ordered CBD oil (5000mg) for 390.00. On 04-26-2019 I canceled both orders for a refund. On 04-26-2019 I contacted Purekana by phone and left messages that were not returned. On 04-29-2019 I received notification that it was their "company protocol" was that they "cannot cancel orders".

PureKana Response • May 10, 2019

Hello,

am very sorry for the frustration and inconvenience. On our website and the order confirmation emails it states it takes 1-5 business days to fulfill an order an 1-4 days for USPS to deliver. We are unable to cancel an order unless it has been delayed. These orders were shipped and this customer is more than welcome to return the item(s) for a full refund within 30 days from the delivery date. We do appreciate your patience and understanding.

hank you

Ordered product 4/19/2019 under the guise of "fast 2 day shipping," 2 weeks later still no product. Have tried calling (no answer, no return call), email (no response), contact via Social Media (they have now blocked me after I left a review). I keep getting told my package has shipped but the post office lost it, then I am told they have not shipped yet.

PureKana Response • May 06, 2019

Hello Julie,

am happy that we were able to remedy the situation. We hope that you will be able to remove this review and that your replacement order arrives quickly. Have a wonderful week.

Customer Response • May 06, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Julie

I order a product from the Pure Kana website April 18, 2019. I contacted customer service a few days after my order was placed and was told the product is back ordered. Neither the website nor my invoice indicates the product backorder. Multiple attempts have been made to contact Pure Kana customer service during their normal business hours with no avail. After an email complaint was submitted a shipping label was created April 27, 2019. On April 30, 2019 a second complaint email was sent to Pure Kana due to my product not being shipped. May 1, 2019 I received a reply email in the form of a pre-formatted response, most likely sent to all customers experiencing the same issue, stating "my order is being shipped as we speak". Today is May 3, 2019 and the product has yet to ship. USPS has not received my order for shipping. It has been 15 days since this company received payment for the product. My request for a full refund has been ignored.

While further reviewing these issues online I have discovered numerous individuals experiencing similar issues. The dollar amount spent on my product is not the issue, moreso the principal of the matter.

PureKana Response • May 06, 2019

Hello,

We are very sorry for this. We did have server errors and logistic errors which delayed in emails being sent as well as the fulfillment process. These issues have been resolved and will not be an issue in the future. Your order did ship on 4/27 and does show updates. It is currently out for delivery. We really do appreciate your patience and understanding and hope that you give us another try!

hank you

Customer Response • May 06, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Mathew

They may process your first order but after that you’ll get scammed.
I ordered from PureKana once before and received a confirmation email and my order came on time.
Ordered a second time and no confirmation email and no order ever came. Reached out through email and they claim the order has already been delivered even though it hasn’t and now will not get back to me at all about resending it or refunding me. I try calling their customer service and it goes to a voicemail box that is full.
Scammed.

PureKana Response • May 17, 2019

Hello ***,
I am very sorry for all of the confusion and frustration. I did speak with you over email and I have followed up via email to ensure you have received the order. We hope that you continue to be a loyal customer and appreciate your feedback.

Purekana/Premium Jane, same company both scammers. Bought product from Premium Jane two weeks ago, never got a shipping confirmation from them so I emailed them. Backordered. Not sure why they didn't bother to tell me that before taking payment. Cancelled the order and was told they refunded my card. They haven't and it's now been two weeks. Went to Purekana and bought a similar product. Once I found out that they were the same companies I emailed them to cancel my order. Days later they said it was to late to cancel, if they had checked their emails as fast as they take your payment it wouldn't have been too late. I have refused the package and am waiting on a refund. I am not holding my breath. I have also notified my credit card company to dispute the charge and file a formal complaint. This company has horrible customer service, but really good internet marketing. I urge everyone to tell your opinion of their business practices on every social media platform you can.

PureKana Response • May 06, 2019

Hello,

am very sorry about the confusion and frustration. PureKana and Premium Jane are NOT the same companies. You ordered from PureKana on 4/21 and your order shipped on 4/23. As stated on our website and in the order confirmation email it does take 1-5 bsuiness days to fulfill an order and 1-4 days for USPS to deliver. During the shipping timeframe we are not able to cancel an order. Again, we are very sorry for the frustration; If you would like to return the item ordered you can within 30days and we will refund you. We hope you have a wonderful week.

hank you

I ordered a product on April 24, 2019. It still has not shipped. I tried calling the customer service line but nobody ever picks up. You are then forwarded to a voicemail box that is FULL. I have sent several emails and NONE have been returned. I believe that this company is fraudulent and a scam.

PureKana Response • May 06, 2019

Hello,

We are very sorry about the delay, frustration and inconvenience. Your order did ship on 4/27, however, is not showing updates. We had many orders that shipped on 4/27 and are now showing that they are being delivered today. We hope they start to update your package tracking soon as well! We have refunded your order due to the delay and inconvenience though and we are very sorry about this. This will not be an issue in the future.

hank you

Ordered a product on April 20, 2019. It has been 12 days since the order was placed. In their online ordering system it says my order is "processing". I have called them numerous times and emailed twice requesting an update or a refund. No one has replied even though it says on their website they will get back to all inquiries "immediately." 1). Are they still in business? 2) If so, why won't they respond ? 3) If the product is not in stock they should tell me so.

PureKana Response • May 10, 2019

Hello,

am very sorry about the delay in shipping, this is not a normal issue. Due to the 4/20 sale we had a very high demand in orders as well as server and logistical issues. Your order did ship on on 4/30 and was delivered on 5/3. We really do appreciate your patience and understanding.

hank you

Customer Response • May 10, 2019

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Thomas

I ordered CBD Gummy Bears for my wife, last Saturday, April 27, 2019. I tried to contact both by email, and by phone (their mail box is now full, after I called them the second time). I paid them $40 by debit card. They will not respond to either. I want my debit card credited, or my order. One, or t6he other.
This is a scam !!!

PureKana Response • May 01, 2019

Hello,

Attached to the email are the order details for this customer. On our website and in the order confirmation email it does state that it takes 1-5 business days to fulfill an order and approximately 1-4 days for USPS to deliver. This order has shipped as of today 5/1/19 and the tracking will start showing updates soon. This customer will also receive a shipping confirmation email that the package has shipped. We are unable to cancel and refund an order that is processed for shipment or that is within the shipping timeframe. We apologize for any inconvenience, frustration and confusion and we appreciate the patience and understanding.

Thank you

High quality and effective CBD products! All of the customer service representatives I have spoken to or emailed have been courteous, and responded promptly. I am not sure what all of these other reviewers are talking about. My orders have all been shipped quickly and without issue. I have been highly recommending this company to everyone I know, and will continue to do so. Do not listen to all this negativity!

PureKana Response • May 17, 2019

Hello ***,
We appreciate your feedback and thank you very much for being a loyal customer!

Don’t buy from this company. They don’t list on their site when items are in backorder. They don’t tell you when something is on backorder unless you email them. You can’t call customer service because it only goes to a voicemail box. When asking for a refund or cancelling an order they stop communicating with you.

I had a similar problem to a previous complaint listed on the Revdex.com about Pure Kana. I received notification that my card was charged for a product I did not order. I let them know that someone under the age of 18 used my information to try and order products, so I told them to cancel the order and delete the account associated with my information. The order hasn’t even been shipped and it says it takes up to 5 days to ship, yet they do not want to cancel the shipment or refund. I told them i’m trying to save them return costs because I’m sure neither of us wants to pay for return shipping when the item isn’t wanted and they know it. They’re making me pay for return shipping even though I gave them plenty of time to cancel the order. They clearly don’t care about their business practices selling to a minor and allowing fraud. They just want your money. I will never recommend this type of business to anyone. I want nothing to do with them and there’s an easy solution of just cancelling the order and not sending it, but they refuse to do that. They must like making things difficult.

Like the product. Sadly, the company took $ from my credit card and never sent product. I have spent the last 5 days trying to reach them for refund. Despite MULTIPLE attempts, can only leave voice messages. When I did reach someone, I was promised a call back from a manager that never came. Also sent many emails, including copy of credit card statement...all to no avail.

PureKana Response • Mar 05, 2019

Hello,

We are in contact with our processor trying to get this resolved as soon as possible as the charge shows it was declined in our system. We have to have our processor look further into this so we can take further action. We are very sorry about the frustration and inconvenience and are resolving this as quickly as we can.

Customer Response • Mar 05, 2019

Please note in many of the emails I sent I provided proof of payment via my credit card statement.

Customer Response • Mar 05, 2019

Please note that in many of the emails I sent your company, I provided proof of payment via my credit card statement.

I have been shopping for and using CBD for about a year to give me some pain relief. So far I get relief from 30mg/ml strength/potency. Costly $150 for 30 day dose. So I was looking for a more lower priced supplier and saw PureKana online. Knew they were reputable BUT.....very very dissitified with their misleading info on their website. I bought their 300 bottle and in it's description they stated it contained "potency of 300" Not.....never did it say that in reality it was 7.5mg/ml which 1 ml is 1 eyedropper full. BEWARE OF THESE GUYS who want to mislead you. So I lost that $56. And when I called their customer service line, it resulted in 2 days, leaving my phone number each day and finally on third day got a person. POOR CUSTOMER SERVICE

I ordered some oil from PureKana and the first time it came within reasonable time. I received a confirmation email about three days after the order with the shipping info and a tracking number. The second time I ordered I was promised an email initially. When that didn't come I contacted the company and heard back right away with a statement that I would receive an email by the end of the day with a tracking number and shipping info. That email never came. I've contacted them twice since then with no return communication. I don't know if my order will ever arrive or if I just was ripped off the money I paid them. I am very disappointed and will never order through PureKana again and will not recommend them to anyone.

PureKana Response • Jun 21, 2018

Hello,

We did respond to your email on Tuesday, 6/I9/18 apologize for any delay in shipping, due to the delay we have went ahead and given you a partial refund. Your order did ship on 6/19/18 and the tracking number has been emailed to you as well. Please always feel free to email me directly through a response to the email you receive today with your tracking number and information on the refund. Thank you for your patience and understanding. We would never take your money and not send your order out as we strive to see our customers getting wonderful relief.

I placed an order with this company and cancelled almost immediately due to their website having a glitch.

They ignored my several emails to cancel and now claim it has shipped. 1 hour ago it had not shipped but when I pressure them to respond and cancel that is when they lied!

If I receive this item I will refuse the product. They had AMPLE time to stop this order! Sneaky, underhanded business practices! I cannot believe they actually have the audacity to screw good people!

PureKana Response • Jun 15, 2018

We did respond to *** immediately when she contacted us after placing an order, however, we did not cancel the order because it is company protocol that we can not cancel orders within the shipping timeframe unless the order is delayed for some reason. The shipping timeframe is between 1-5 business days as it takes approximately that amount of time to fulfill an order and it takes USPS 1-4 days to deliver. Her order was not delayed. We have fully refunded this customer as well as trying to get a good phone number to contact her via phone and she refused to speak with us. She did get her order as well as a refund, essentially she got a free product. Please let me know if I can assist you with anything else. Thank you, McKayla

On ***th, 2018 I purchased CBD gummies, the $*** was taken from my account and I was then given an order number ***. They said it takes 1-5 business days to ship my order. After the 5 business days to went to track me order, it led me to the website stating that my order did not exist. I emailed PureKana, no reply. I messaged them on Instagram(the account with their highest followers), I got a reply and I was told they would get back to me in the afternoon, they did not. I messaged again. Then emailed them again on their website. Still no reply, they still have my money, they have no contact phone number. So I’m pretty much a sitting duck here for the time being, hopefully not for long.

PureKana Response • Jun 15, 2018

I am the customer service manager and this customer has been taken care of. I have spoken with her on the phone and she did receive her order! :) Thank you

I ordered a couple bottles of gummies from this website at www.purekana.com. They say it would ship 1-5 days after placing order and would receive email with tracking. Well they charged my credit card right away and has been posted, but they never shipped the order or have been given tracking email. I placed the order on April 19, 2018 and it is now April 27th with still no email saying it shipped or order received. I want my credit card refunded fully including fee OR rush delivery of my order.

Customer Response • Jun 18, 2018

Revdex.com:

I have reviewed the response made by the business in reference to complaint ID, and find that this resolution would be satisfactory to me. I will wait until for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

***

P.S. I did receive a call from someone claiming to be from cbd company but wasn’t clear if was from PureKana. I did receive order but seemed not real deal. Doesn’t seem to work. I gave up getting a refund from them since I never would get response from my emails. If they want to give refund I will take that and close/end my complaint, but if not then guess there is nothing can do.

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Address: 6710 N Scottsdale Rd Ste 240, Scottsdale, Arizona, United States, 85253-4430

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